Managed Service Provider for Small – Medium Sized Businesses


Managed service providers (MSP) are mostly utilized by small- to medium-sized companies. They help streamline functions that some businesses don’t have enough time or resources to complete and execute themselves. A recent study revealed that 56% of organizations with 100+ employees hire third-party information technology (IT) services to improve their operations. Learn more about this below.

Business Model

MSP for small businesses or medium-sized organizations operates on two service platforms: break and fix and managed contract.

A break and fix platform is exactly what it sounds like: when something goes wrong on a client’s personal computer, the MSP willrepair it. Third-party providers who utilize this model often charge by the hour for replacing the malfunctioning PC components, as well as the equipment used.

On a managed contract, the client company will pay the service provider a set service fee every month to watch and maintain all their computer units. If something breaks, the MSP will come and fix it; and no additional payments will be charged because it’s part of the contract both parties signed.

Managed Services

Aside from fixing a malfunctioning component, MSPs also offer other services including:

Backup and Recovery

With a managed backup, the data that companies have on their infrastructure will be duplicated and stored on a secure remote server. Now, the frequency of the backups will depend on a disaster recovery plan (DRP). This is to set the expectations of MSPs if ever the organization’s digital environment goes down.

Managed Communications

Managed or unified communications (MC) combine voice chatwith chat and video. With this, all employees will only need to log into a single platform, instead of opening different applications. MC packages include:

  • Email
  • Administrative portals
  • File and calendar sharing
  • Hosted phones
  • Instant messaging
  • Video conferencing
  • Virtual rooms and spaces

Security as a Service

Security as a Service (SaaS) is an outsourced cyber-security model. Most SaaS solutions are deployed via the Internet, but sometimes providers also install a physical device in the company. Packages offered must include anti-malware for viruses and other cyber-attacks, security reporting, patch installation verification, and system testing, monitoring and remediation.

Support Services

Support services cover all the company’s helpdesk or troubleshooting needs. With this, MSPs can take care of everyday issues like software updates and password resets. This includes printers, tablets, mobile phones, and other devices. If the problem can’t be solved remotely, they have a team that’s on standby to provide on-site solutions.

Choosing an MSP Company

Over time, like technology, businesses will evolve. So, when choosing an MSP, Orlando business owners pick a third-party IT team that can make expansion easy. As a company grows, it’s natural that it’ll accumulate more staff. You want a provider that can add new locations, workstations, and employee accounts. Accommodation of an increase in data is also a scalable solution you should look into.

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